Question 1

What areas do you serve?

Accepted Answer

We service a very large area Including CT, MA, NH, VT, NY, KS, MO, NE, OK.

Question 2

How do I schedule an appointment

Accepted Answer

To schedule an appointment please call, text or email  	email:  info@therefinedequine.com	call/text:  203-558-8679Once we receive your request we will add you to our appointment list to get you scheduled with other barns/ clients in your area.​

Question 3

How do I prepare for an appointment?

Accepted Answer

Have your horse in, dry and groomed (hoofs picked out and clean) for your appointment time​If it is going to rain, please make sure your horse is clean and dry when we arrive- we cannot work with a wet horse​Have all of your tack out, clean and ready to go (including your bridle, saddle pad(s) and girth(s) ​Be ready to ride (have your helmet, boots, gloves, safety vests, whip, spurs, etc. on).  Riding in your saddle after it has been adjusted is part of the service fee

Question 4

What should I expect at my appointment?

Accepted Answer

For Saddle fitting:  We will evaluate your saddle on your horse, adjust flocking, and watch you ride to verify fit for you and your horse.  If you don't have a saddle, or your current saddle can't be fit, we can make recommendations for one that willFor Bodywork:We will collect a history including vet records and images from you and then evaluate your horse to determine the best modality (massage, acupressure, osteopathy, cold laser).  Be prepared to walk and/or trot the horse in hand as a part of the evaluationAll Appointments:Are up to one hour.  We appreciate your assistance on helping us stay on a schedule by being ready for your appointment (see question above)

Question 5

When is payment due?

Accepted Answer

Payment is due on the day of service, no exceptions. We accept cash, checks, credit cards, Venmo and PayPal. Any invoices not paid on day of service may be subject to late fees/ finance charges. Please make all checks payable to The Refined Equine, LLC.

Question 6

Is there a stable call fee?

Accepted Answer

To cover travel time and costs, I charge a stable call fee.  The fee varies on location and can be split if multiple customers share one stable call.

Question 7

Do you require a deposit for an appointment?

Accepted Answer

A deposit of $85 plus the travel fee may be required after a no-show appointment.

Question 8

Are there fees if I have to cancel an appointment

Accepted Answer

I get it!  Things happen, but I also need to make the best use of my time. There is no charge for 48 hours notice.   A  $25 Late Cancellation Fee will be charged/billed if an appointment is canceled with less than 48-hour notification.                  ​If an appointment is missed without any notification, a $85 No-Show Fee  fee will be charged in addition to the Stable Call Fee that was applicable to the appointment. In the future to schedule a new appointment a deposit of $85 plus the travel fee may be required.

Question 9

How often should I have my saddle fitted?

Accepted Answer

Saddles should be fitted and adjusted every 2-6 months, at least once annually depending on your horse and the work they are in. More often for young/developing horses, horses in full work, or sensitive horses.

Question 10

Still have questions?

Accepted Answer

Contact us.  We love to answer questions and educate you on what we do!

Frequently asked questions